Eligibility & Ordering

Clients enrolled in a 6, 8 or 14-Week Programme may purchase Waking Life branded clothing as an optional add-on. These items are not included in the programme fee and are charged separately at the time of ordering.

Clients who enroll in a 12-Week Coaching programme will receive a wellness planner to compliment their programme​.  Once programme payment has been received and confirmed, new clients will receive a short form to provide shipping details. Please ensure that information is accurate, as incorrect details may cause delays or delivery issues.

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Processing Times

All merchandise items (paid or complimentary) are created made-to-order once sizing has been confirmed.

Please allow 10–14 business days for order processing before dispatch.

During peak periods or in the event of stock/sizing issues, processing times may be longer. We will notify you by email if this occurs.

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Shipping

Standard shipping is currently available to UK addresses at no additional cost.

For international orders, a small shipping fee may apply. This will be confirmed prior to dispatch.

Estimated delivery times after processing:

• UK: 3–5 business days

• Europe: 7–10 business days

• Rest of the world: 10–20 business days

Delivery times may vary depending on local postal services and customs.

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Order Confirmation & Tracking

You will receive email confirmation once your item has shipped. Tracking information will be provided where available.

If your parcel has not arrived within the expected timeframe, contact abby@wakinglife.co.uk with your full name and delivery address.

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Returns & Exchanges

All merchandise is produced to order. For this reason, we cannot accept returns or exchanges for sizing or preference once production has begun.

Complimentary merchandise is issued as a programme complimentary gift and cannot be exchanged unless the item arrives damaged or defective.

If an item arrives faulty, contact abby@wakinglife.co.uk within 7 days of delivery including photos and a brief description. We will arrange a replacement where possible.

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Address Changes

If you need to update your delivery address, notify us as soon as possible. Changes cannot be made once the parcel has been dispatched.

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Contact

For all merchandise or shipping enquiries:
📧 abby@wakinglife.co.uk

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